YallaSIM respects your privacy and is committed to protecting personal information processed when you use our website, mobile applications, eSIM services and customer support. This policy explains what we collect, why we use it, when it may be shared and the choices available to you.
1. Who we are
YallaSIM provides digital eSIM connectivity products and related services. For privacy-related questions or requests, contact us at privacy [at] yallasim [dot] ma .
2. Information we collect
Account information
- Name and email address
- Account authentication information
- Preferred language, currency and profile settings
Passwords are not stored in readable form.
Order and transaction information
- Order number, purchased plans and transaction amounts
- Currency, payment status, discounts and promotional codes
- Order history and billing or transaction references
Payment information
Payments may be processed by third-party payment providers. When payment details are entered directly through a secured provider interface, YallaSIM does not need to store your complete card number or card security code.
eSIM information
- eSIM identifiers, provisioning and activation information
- QR code or installation information
- Plan status, data allowance, consumption and validity
- Network/operator, top-up and renewal information where supported
Support communications
We may retain support tickets, messages, replies, attachments you provide and relevant order or eSIM references.
Technical and security information
We may process IP address, device and browser type, operating system, application version, access times, security events, diagnostics and server/application logs.
3. How we use your information
- Create and manage your account
- Process orders, payments, refunds and promotions
- Provision, activate and manage eSIM services
- Display usage, validity, installation and network information
- Provide top-ups and renewals where available
- Send transactional and service communications
- Respond to support requests
- Prevent fraud, abuse and unauthorized access
- Diagnose technical problems and improve reliability
- Meet legal, accounting and regulatory obligations
We do not sell your personal information.
5. International processing
eSIM services are international by nature. Depending on your destination, connectivity provider and technical infrastructure, information may be processed in countries other than your country of residence. Where required, appropriate safeguards are used for international processing or transfers.
6. Data retention
We retain personal information only for as long as reasonably necessary to provide active services, maintain customer and order records, handle disputes, prevent fraud and meet accounting, tax, legal or regulatory obligations. Different categories of information may have different retention periods.
7. Security
YallaSIM uses reasonable technical and organizational safeguards designed to protect information against unauthorized access, disclosure, modification, loss, destruction or misuse. Measures may include encrypted communications, authentication controls, network protections, logging and restricted administrative access.
8. Your rights and choices
Depending on applicable law and your location, you may have rights to access, correct or request deletion of information relating to you, object to or restrict certain processing, withdraw consent where processing relies on consent, or request information about how your data is processed.
To make a privacy request, email privacy [at] yallasim [dot] ma . We may need to verify your identity before completing certain requests.
9. Account deletion
You may request deletion of your YallaSIM account at any time from your customer account settings or from our account deletion page. We verify the request through a secure, time-limited email link before deleting the account.
Once confirmed, account credentials and personal profile data that are no longer required are deleted or anonymized, and active sign-in tokens are revoked. Limited transaction, service, fraud-prevention or dispute-resolution records may be retained where necessary and only for the applicable retention period.
11. Children
YallaSIM is a travel connectivity service and is not specifically directed to children. If we become aware that personal information was collected in circumstances where it is not permitted, we will take appropriate steps to address it.
12. Third-party services and links
YallaSIM may link to or integrate with payment services, device installation mechanisms and connectivity providers. Their own privacy policies and terms may apply to processing performed independently by them.
13. Changes to this policy
We may update this policy when our services, providers, technologies or legal obligations change. The current version will be published on this page with its latest revision date. Material changes may also be communicated through the YallaSIM website, application or other appropriate means.
14. Contact us
For questions about this policy or the processing of your personal information, contact YallaSIM at privacy [at] yallasim [dot] ma .